This reminds me of my discussion with the president of a Vancouver-based high-tech firm in 2002. The president wanted to retain me provided I could guarantee new money in their bank account within three days. He also emphasised that I would have to work all by myself because the guys at the company were extremely busy, and they didn't want to be interrupted with minutiae like client acquisition. To my best knowledge the company doesn't exist any longer.
Additionally, outsourcing managed it services lets you get better IT support than you could get in house. The simple truth is most businesses don't have the budget or resources to implement an effective in house IT solution. It's just too expensive. But the best IT and cloud computing services are affordable for even the tightest budgets, giving you access to a very important resource at a price you can afford.
Help yourself first. Try tech support I.T some basic troubleshooting. Most problems can be solved by restarting your computer. Next try unplugging your highspeed modem and your router. Plug them back in, restart your computer again. If that doesn't work, then call us. We appreciate it when you try things on your own.
How many customers does this leave unhappy. Even one is too many. By all means have your tech team help out with internal Managed I.T support uttah. issues, but only after all customer facing issues have been resolved. In the meantime an outsourced support team can do the grunt work for the rest of your staff.
When my children were babies, we could fill up the living room with useless plastic toys as far as the eye could see. Crazy stupid thing about that is, the plastic took up room, making it impossible to move around. I remember one year, actually contemplating standing in line at O' dark thirty to run with the rest of the cattle, to the toy section to do battle over the "Tickle Me Elmo" doll. My son was only 2, and did he care, whether he could tickle Elmo or not?, no, I did. Wow, do you see the insanity in that?
Ford sells four wheels, some upholstery, an engine and a radio for $20,000. Ferrari sells success, style and prestige for $400,000. Go figure. And Ford is about to go bankrupt while Ferrari is just fine.